KSTAGE Terms of Service · 2026-09-01 service, refunds and chargebacks

v5 · en

Chapter 1 General Provisions

Article 1 (Purpose)

These Terms set out the rights, obligations and responsibilities of the Company and the User, together with the conditions and procedures of use, in relation to the online performance ticketing service "KSTAGE" (the "Service") operated by Maskit Inc. (the "Company").

Article 2 (Business Identification)

The Company's identification details are as follows. In accordance with the Act on Consumer Protection in Electronic Commerce (the "E-Commerce Act"), these details are also permanently displayed in the footer of the Service.

Item	Details
Company name	Maskit Inc.
Representative director	Bae Hoyeon
Business registration number	140-81-99168
Mail-order business registration number	2025-Seoul Mapo-0192
Value-added telecommunications business number	No. 2-01-24-0050
Business address	Room 401, Annex, Seoul Startup Hub, 21 Baekbeom-ro 31-gil, Mapo-gu, Seoul, Republic of Korea
Telephone	+82-2-6349-0155
Customer enquiries	kstage@maskit.co.kr
Chief Privacy Officer	Bae Hoyeon (concurrently serving as Representative Director) · info@maskit.co.kr

Article 3 (Definitions)

"Service" means the online mail-order service through which the Company sells and issues tickets for performances held in Korea to users in Korea and abroad.
"User" means a member or non-member who uses the Service under these Terms.
"Member" means a person who registers an account (including via LINE or Google social login, or email verification login) by providing personal data to the Service and uses the Service on a continuing basis.
"Non-member" means a person who uses the Service without registering as a member.
"Booking" means the act of selecting and paying for a ticket for a specific performance by seat grade, thereby securing the right to attend.
"Ticket (voucher)" means the booking confirmation issued after a booking is completed. It consists of a booking number and the booker's details, and is exchanged for a physical ticket at the venue. (Launch products do not issue a separate QR ticket.)
"Venue" means the facility at which a performance sold by the Company is actually held, and the entity operating it.

Article 4 (Application and Amendment of these Terms)

These Terms apply to every User who wishes to use the Service.
These Terms take effect when they are posted on the Service or otherwise notified to Users and a User who has agreed to them uses the Service.
The Company may amend these Terms to the extent that it does not violate the Act on the Regulation of Terms and Conditions, the E-Commerce Act or other applicable laws. Where these Terms are amended, the Company will announce the effective date and the reason for the amendment, together with the current Terms, on the Service from 7 days before the effective date (30 days before, where the change is unfavourable to Users or material).
If a User continues to use the Service without expressly objecting after an amendment has been announced, the User is deemed to have agreed to the amendment. A User who objects may stop using the Service and terminate the contract of use.
Amended cancellation and refund rules apply to bookings made on or after the effective date of the amended Terms. Bookings made before that date are governed by the rules disclosed and agreed at the time of booking.

Article 5 (Rules Supplementary to these Terms)

Matters not specified in these Terms are governed by the E-Commerce Act, the Act on the Regulation of Terms and Conditions, the Framework Act on Consumers, the Personal Information Protection Act, the Criteria for Consumer Dispute Resolution issued by the Korea Fair Trade Commission, and other applicable laws and commercial practice. Where necessary, the Company may establish separate guidance for individual items within the Service ("Service-specific guidance"); where such guidance overlaps with these Terms, the Service-specific guidance prevails.

Chapter 2 Contract of Use and Member Management

Article 6 (Membership Registration and Non-member Booking)

A User may register as a member via LINE or Google social login or email verification login, or may book as a non-member without registering.
Membership is established when a User, having agreed to these Terms and the Privacy Policy, applies for a contract of use by entering the required information in accordance with the procedure prescribed by the Company, and the Company verifies and approves the application.
The Company may withhold or refuse approval of registration in any of the following cases:
- where the name or details of another person have been misappropriated;
- where false information has been entered or mandatory information has not been entered;
- where a child under 14 years of age has not obtained the consent of a legal guardian;
- where the applicant has previously been restricted from use for breach of these Terms.

Article 7 (Member Types and Eligibility)

The Company classifies Users as follows:
- Audience member: a member who registers via LINE or Google social login or email verification login and uses booking, payment and ticketing services;
- Audience non-member: a person who uses the Service for booking and ticketing without registering.
The Service does not provide a business member type with rights to register or operate performances. Registration and operation of performances are handled through the Company's internal administration tools.
Non-members may be subject to certain restrictions on menu access.

Article 8 (Restriction and Suspension of Registration and Eligibility)

The Company may restrict registration or withdraw a User in any of the following cases:
- applying for registration under a name that is not the User's own, or using another person's name;
- applying with omitted or false registration details;
- where a minor under 14 years of age has not obtained the consent of a legal guardian.
The Company may restrict or suspend use of the Service, or withdraw a User, in any of the following cases:
- registering false information or duplicate registrations when applying or making changes;
- misappropriating or fraudulently using another User's account;
- reproducing, distributing or commercially exploiting information obtained through the Service without the Company's prior consent;
- infringing the rights of the Company or third parties (including intellectual property and personality rights) or interfering with their operations;
- using the Service by improper means such as hacking or distributing computer viruses;
- other acts prohibited by applicable law or these Terms.

Article 9 (Management of Member and Booker Information)

Users must accurately manage the information they provide for booking and ticketing, in particular the name in Roman letters as shown in the passport.
Where collection at the venue is refused because the passport name in Roman letters does not match the actual identification document, the User bears responsibility.
Where member information changes, the User must update it within the Service; the User bears any disadvantage arising from failure to do so.

Article 10 (Obligations of Members and Non-members)

Users must comply with these Terms and applicable law.
Users must comply with applicable law, these Terms, notices published on the Service and matters notified by the Company, and must not act in a way that interferes with the Company's operations.
Users must not process, sell, reproduce or distribute information obtained through the Service for profit without the Company's prior consent.
Members are responsible for managing their own accounts and bear responsibility for consequences arising from negligent management or unauthorised use.
Non-members bear the same obligations under this Article, and may be held responsible where the Company or a third party suffers loss attributable to the non-member.

Article 11 (Withdrawal of Membership)

A member may request withdrawal at any time through functions within the Service or through customer support (email: kstage@maskit.co.kr). The Company will carry out the necessary procedures without delay upon request, and may require steps to verify identity.

Chapter 3 Provision of the Service, Booking and Payment

Article 12 (Provision, Modification and Suspension of the Service)

The Service is in principle available 24 hours a day, year-round, unless there is a particular operational or technical impediment. However, the Service may be suspended in whole or in part for reasons such as system maintenance, equipment repair, power failure or equipment fault, a surge in usage, or force majeure including natural disaster; in such cases the Company will announce this through the Service.
Where the Company intends to change the content or delivery date of the Service, it will announce this in advance. Where advance notice is impossible for urgent reasons, the Company will announce the change and the reason afterwards.

Article 13 (Formation of a Booking)

A User applies for a booking after checking the performance information posted on the Service (title, date and time, venue, seat grade, price).
A booking is formed when the Company accepts the User's application by completing payment and issuing a booking number.
Where there is legitimate cause, such as sales exceeding available quantity, cancellation of the performance or a payment error, the Company may refuse a booking application or cancel a booking already formed; in such case the Company refunds the full amount paid.

Article 13-2 (Specific Service Details and Ticket Supply and Sales Structure)

The Service specifically includes providing performance information; selling tickets; accepting orders and payments, including international card payments; issuing booking numbers; transmitting attendee lists to venues for ticket issuance; supporting on-site collection of physical tickets; and handling booking changes, cancellations, refunds and customer enquiries.
For tickets sold by the Company on KSTAGE under these Terms, the Company is the contracting party and direct seller in the transaction with the User. For those transactions, the Company acts as the online seller, rather than merely as a sales intermediary, and is responsible for order acceptance, payment, ticket issuance and customer support.
The Company agrees ticket supply and sales terms in advance with the venue, organiser or another lawful supplier. After a User's order satisfies the applicable cancellation and confirmation conditions for the relevant product, the Company places a confirmed order for the required quantity in its own name and for its own account. This is an order-linked confirmed-procurement structure, not a bulk pre-purchased inventory model. The Company bears the supplier price and the subsequent sales risks of confirmed orders, including cancellation, refund and international-card chargeback risks.

Article 14 (Price Display)

The Company displays a single sale price for each performance ticket and does not display separate comparison prices such as list prices or discount rates.
Seats are selected by grade (for example R, S or A); launch products do not offer designated seating (selection of a specific row or seat number). Where a performance does offer designated seating, this is indicated on the detail page for that performance.
The payment currency and the final payment amount are displayed on screen before payment proceeds.

Article 15 (Payment Methods)

The Company provides credit cards, international payment methods, simple payment methods and other payment methods determined by the Company; the payment methods actually available are shown on the payment screen at the time of booking.
Payments falling under Article 24(3) of the E-Commerce Act, including credit card payments, are excluded from the escrow requirement.

Article 16 (Ticket Issuance and Collection at the Venue)

Once a booking is completed, the Company provides the User with a booking confirmation (ticket) containing the booking number by email and on screen within the Service.
On the day of the performance, the User collects the physical ticket at the venue upon presentation of the booking number and identity verification (such as the passport name in Roman letters).
Launch products do not issue a separate QR code ticket; the booking number and the booker's details form the basis for ticket issuance.

Article 17 (Automatic Confirmation of Bookings and Finalisation of the Attendee List)

Booking closes at 17:00 on the day before the performance for each performance by default, and the list of bookers is finalised at that time. The closing time may be set differently depending on the performance or the venue, in which case it is indicated on the detail page for that performance.
After booking closes, changes to booking details (performance, seat grade, booker information) are restricted.
The finalised list is provided to the relevant venue for ticket issuance (see Article 5 of the Privacy Policy on provision to third parties).

Chapter 4 Withdrawal of Subscription, Cancellation and Refunds

Article 18 (Cancellation or Change of a Performance)

Where a performance is cancelled due to circumstances of the organiser or the venue, or of the Company, or where it is performed differently from the contract — for example replacement of a principal performer or failure to perform a substantial part of the running time — the Company refunds the full amount paid without any cancellation fee and pays compensation of 10% of the admission price.
Where a performance cannot proceed due to force majeure such as natural disaster or an infectious disease, the Company refunds the full amount paid without any cancellation fee. However, where the performance is postponed and an alternative date has been set, the User may choose between a full refund and a ticket for the alternative date.
Where an event under paragraph 1 or 2 occurs, the Company notifies the User of the fact and of how it will be handled without delay, and may cancel bookings for that performance on its own initiative in order to protect Users' interests.
Final authority to execute cancellation of a performance and refund processing rests with the Company.

Article 19 (Withdrawal of Subscription)

Under Article 17(1) of the E-Commerce Act, a User may withdraw a subscription within 7 days from the date of receiving the written document (including electronic documents) concerning the contents of the contract.
Where the content of any display or advertisement differs from the actual goods or the contract is performed differently from its content, the User may withdraw the subscription within 3 months from the date the goods were supplied, or within 30 days from the date on which the User became aware, or could have become aware, of that fact (Article 17(3)).
However, because a performance ticket is a product for a designated date and session, withdrawal of subscription may be restricted, or a cancellation fee may apply, as the performance date approaches or begins, in accordance with the E-Commerce Act and the Criteria for Consumer Dispute Resolution. The specific standards are set out in Article 20.
The Company does not exclude the right of withdrawal itself on the ground that the product is for a designated date; treatment according to the time remaining before the performance date is instead governed by the cancellation fee standards in Article 20.

Article 20 (Cancellation and Cancellation Fees)

A User may cancel a booking before the date of the performance in accordance with the procedure prescribed by the Company. The Company refunds the amount paid after deducting a cancellation fee in accordance with the following standards.

Time of cancellation	Cancellation fee	Refund
Up to 10 days before the performance date	None	Full amount paid
9 to 7 days before the performance date	10%	90% of the amount paid
6 to 3 days before the performance date	20%	80% of the amount paid
2 to 1 day before the performance date	30%	70% of the amount paid
On the day of the performance, before it starts	90%	10% of the amount paid
After the performance has started	No refund

Where a User cancels within 24 hours of booking and, at that time, 3 or more days remain before the performance date, the full amount paid is refunded notwithstanding paragraph 1.
Where the User does not attend the performance for reasons of their own and the attendance service has therefore been performed, no refund is made. However, where there is a reason not attributable to the User, such as a cancelled or delayed flight, illness or accident, the User may request a refund from customer support together with supporting documents, and the Company will review and process the request.
Cancellation of a booking is requested through the "My Page" or "Booking Confirmation" menu within the Service.
The standards in this Article follow the Criteria for Consumer Dispute Resolution <Performance Industry> under the Enforcement Decree of the Framework Act on Consumers. The Company does not preclude treatment more favourable to the User than the standards in this Article.

Article 21 (Method and Period of Refund)

Where a withdrawal of subscription or a cancellation takes effect, the Company refunds the amount to the payment method used by the User within 3 business days (Article 18(2) of the E-Commerce Act).
Where payment was made by credit card or similar means, the Company will without delay request the payment provider to suspend or cancel the charge. Reversal of the card authorisation may take a further 3 to 7 business days; other payment methods are subject to the refund policy of the relevant payment provider.
Where the Company delays a refund without legitimate cause, it will pay delay compensation for the period of delay as prescribed by the E-Commerce Act and its Enforcement Decree.

Article 21-2 (Responsibility for Cancellations and Refunds and International Card Chargebacks)

The Company has final responsibility to the User for receiving cancellation and refund requests, applying the refund rules, requesting cancellation from the payment provider, completing the refund and providing customer support. The supply or settlement relationship between the Company and a venue, organiser or supplier does not limit the Company's obligations to the User.
An international card chargeback is a process in which a cardholder disputes a transaction with the card issuer and all or part of the transaction amount may be reversed under the procedures of the card issuer, card network and payment provider. Nothing in this Article limits the User's cancellation or refund rights or the right to dispute a transaction with the card issuer.
If a chargeback is raised in relation to an international card transaction of the Company, the Company will, within the deadline set by the payment provider, submit the necessary evidence, including order, payment, authentication, booking confirmation, service delivery, cancellation or refund records, or accept a chargeback that should be accepted on the transaction records.
If a chargeback becomes final or the Company fails to substantiate the transaction within the applicable deadline, the Company bears the disputed amount and the financial responsibilities allocated to it under its payment services agreement. The final determination of a chargeback is made under the rules and procedures of the card issuer, card network and payment provider.
Where the same transaction amount has already been returned through a refund by the Company or a finalized chargeback, the Company will provide the relevant processing record and will not reimburse the same amount a second time. This does not limit any legitimate refund amount that remains unpaid or any statutory right of the User.

Chapter 5 Obligations and Liability

Article 22 (Prohibition of Transfer and Resale of Tickets)

Tickets purchased through the Service may not, in principle, be transferred to another person or resold for commercial purposes. This is because a ticket has the character of a permission granting the right of admission to a specific performance, and is intended to foster a sound performance culture and prevent harm to Users from scalping.
The following acts are strictly prohibited. Where such acts are confirmed, the Company may cancel the relevant booking and restrict eligibility to use the Service without prior notice:
- reselling tickets at a premium over the ticket price, whether as an individual or a business, without the Company's approval;
- purchasing tickets in bulk by abnormal means such as macro programs or bots, or improperly affecting the booking system;
- using or distributing forged or altered tickets;
- entering false booking information or misappropriating another person's information;
- violating laws relating to the sale or transfer of tickets.
The Company is not responsible for problems arising from the prohibited acts above (such as use of forged tickets or refusal of admission), and may hold the person responsible fully liable where the Company or a bona fide third party suffers loss as a result.
In order to prevent illegal resale such as scalping, the Company may implement policies such as real-name checks or identity verification at the request of the venue or the organiser, and will expressly notify Users at the time of booking where it does so.

Article 23 (Obligations of the Company)

The Company complies with applicable law and these Terms and endeavours to provide the Service continuously and stably.
The Company protects Users' personal data in accordance with its Privacy Policy.

Article 24 (Compensation for Damage)

Where the Company intentionally discloses a User's personal data and thereby causes harm to the User, the Company compensates for that damage.
Where a User breaches these Terms and thereby causes loss to the Company, the User in breach must compensate the Company for all loss incurred.
The compensation of 10% of the admission price under Article 18(1) is based on the Criteria for Consumer Dispute Resolution <Performance Industry> under the Enforcement Decree of the Framework Act on Consumers, and is paid separately from the refund of the amount paid. Where the loss actually incurred by the User exceeds that amount of compensation, the User may separately claim the excess in accordance with applicable law.

Article 25 (Exemption from Liability)

The Company is not liable for interruption of the Service or loss arising from natural disaster, force majeure or causes attributable to the User.
The content, quality and conduct of the performance itself fall within the responsibility of the organiser and the venue; the Company bears responsibility within the scope of sales, ticket issuance and related customer support. However, this does not exclude the Company's liability under the E-Commerce Act as a mail-order business operator.

Chapter 6 Miscellaneous

Article 26 (Dispute Resolution, Governing Law and Jurisdiction)

The Company operates a customer support channel to handle Users' complaints and comments promptly (email: kstage@maskit.co.kr).
Disputes between the Company and a User are governed by the laws of the Republic of Korea, and dispute mediation by bodies such as the Consumer Dispute Mediation Committee may be used.
Notwithstanding paragraph 2, mandatory consumer protection rules of the country in which the User has their habitual residence may apply in priority. Nothing in these Terms excludes or restricts the rights a User has under the laws of their country of residence.
Where litigation is brought, jurisdiction lies with the court determined under the Civil Procedure Act, and the Company does not designate an exclusive agreed jurisdiction (protecting consumers' right of access to the courts).

Article 27 (Multilingual Notice)

The Korean version of these Terms is the original. Translations may be provided for Users' convenience. Where a translation conflicts with the Korean version, the Korean version prevails.

Supplementary Provision
These Terms take effect from 6 August 2026.

Addendum (Announced on 1 September 2026)
These amended Terms are posted and announced on 1 September 2026 and take effect on 1 October 2026.
This amendment clarifies the specific details of the Service, the ticket supply and sales structure, the Company's responsibility for cancellations and refunds, and the handling of international card chargebacks. It does not reduce any existing right of the User.
Bookings formed before 1 October 2026 remain subject to the Terms and cancellation and refund rules disclosed and agreed at the time of booking. Where applicable law grants the User more favourable rights, that law applies.